General Information

You will receive an order confirmation after placing your order and another notification once your order has been dispatched - this will contain a tracking link to follow. 

It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up-to-date. If you need to edit your address details after placing an order, please reach out as soon as possible. Once your order has been dispatched, we cannot alter address details and you will be charged the applicable shipping rate to resend if it is returned to the sender.

 

 

Shipping rates & handling times

Will be calculated at checkout.

 

Prints normal rates unless written otherwise on the product page:

• USA - free shipping

• Canada & Mexico - $10

• Europe - $25

• Rest of the World - $40

 

*Prints are made to order and may take 1-2 weeks to ship.

 

Original Artwork normal rates unless written otherwise on the product page:

• USA - free shipping  (excluding extra large canvases)

• Rest of the World - will be calculated at checkout depending on the artwork size and price

 

*Please allow 3 to 5 business days for your artwork to be packaged and ready to ship.

 

 

Important Information for International Customers

International orders may be subject to customs duties, import taxes, VAT, brokerage or processing fees, and other charges imposed by the destination country or shipping carrier.  These charges are separate from the product price and shipping cost paid at checkout. They are not collected by Katia Azuela unless expressly stated during checkout and may not be calculated or known before the order is shipped. The recipient is responsible for paying all applicable import charges upon arrival. 

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If there are any additional custom duties once the order is shipped, and you neglect to address them resulting in the package being returned to the sender, the customer assumes responsibility for covering the associated shipping charges to resend it. In the event that you choose to return your order, a refund will be processed, however, you will be required to pay for all shipment costs.

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Customs policies vary widely from country to country, so please check with your local customs office for more information. Delays due to customs are also beyond our control and may affect delivery times.

 

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How do I check the status of my order?

When your order has been shipped, you will receive an email notification with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any questions related to shipping or are unsure of any of the information provided above, please feel free to email me at hello@katiazuela.com I'm happy to help!